Privacy Policy

Last updated: January 10, 2025

Important Notice

Radu Analytics, operating as a sole proprietorship (ZZP) in the Netherlands, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our customer churn prediction service ("the Service").

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1. Data Controller Information

  • Company: Radu Analytics
  • Business Type: ZZP (Sole Proprietorship)
  • Location: Amsterdam, The Netherlands
  • Contact: dataanalysis.churn@gmail.com
  • Chamber of Commerce (KvK) Number: NL005152986B63

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2. Data We Collect​

2.1 Account Information (Stored in Firebase)

  • Email address
  • Name (first and last name)
  • Company name
  • Authentication provider (email or Google Sign-In)
  • Account creation date
  • Last login timestamp

2.2 Technical Information (Session Only)

  • IP address
  • Browser and device information
  • Session information

2.3 Analysis Data (Temporary Processing Only)

  • Customer data uploaded for analysis is:
    • Processed temporarily in memory only
    • Never stored on our servers
    • Automatically cleared when your browser session ends
    • Not retained or persisted in any way

3. How We Use Your Data

3.1 Account Data Usage

  • To authenticate and secure your account
  • To provide access to the Service
  • To maintain your user profile
  • To manage your subscription status

3.2 Temporary Data Processing

  • To perform real-time churn analysis
  • To generate predictions during your session
  • To display results in your browser

3.3 Legal Basis for Processing

  • Performance of our service contract with you
  • Your consent
  • Legal obligations under Dutch and EU law
  • Legitimate business interests
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4. Third-Party Service Providers

4.1 Infrastructure Providers

  • Streamlit: Hosts our web application
  • Firebase: Provides authentication and user profile storage
  • Google Cloud Platform: Authentication infrastructure
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5. Data Security

5.1 Data Processing

  • All data analysis occurs in-memory
  • No permanent storage of customer business data
  • Secure, encrypted data transmission (SSL/TLS)
  • Authentication through Firebase security protocols

5.2 Storage Location

  • Account data stored within the European Union
  • Temporary processing occurs on Streamlit's secure infrastructure
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6. Your Rights Under GDPR

  • Access your account information
  • Correct inaccurate data
  • Request account deletion
  • Object to data processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at dataanalysis.churn@gmail.com
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7. Data Retention

  • Account information: Retained while your account is active
  • Analysis data: Not retained; cleared after each session
  • Deleted accounts: Account data removed within 30 days
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8. Children's Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes via email or through the Service.

10. Contact Information

For any questions about this Privacy Policy or our data practices, please contact:

11. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

  • Website: autoriteitpersoonsgegevens.nl
  • Address: Postbus 93374, 2509 AJ DEN HAAG