Terms & Conditions

Last Updated: January 10, 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the customer churn prediction service ("Service") provided by Radu Analytics, registered as a sole proprietorship (ZZP) in the Netherlands with Chamber of Commerce (KvK) number NL005152986B63  ("we," "our," or "us").

2. Service Description

  • The Service provides real-time customer churn prediction analysis through a web application
  • Analysis is performed on data you upload during your session
  • Results and predictions are temporary and session-based
  • No customer business data is stored on our servers

3. Data Processing and Storage

3.1 Temporary Processing

  • All customer data analysis occurs in-memory during your session
  • Data uploaded for analysis is automatically cleared when your session ends
  • We do not store, retain, or persist any of your uploaded business data

3.2 Account Data

  • We store basic account information (email, name, company name) for authentication
  • Account data is processed in accordance with our Privacy Policy

4. User Obligations

You agree to:

  • Provide accurate account information
  • Maintain the confidentiality of your login credentials
  • Use the Service in compliance with applicable laws
  • Not attempt to reverse engineer the Service
  • Not use the Service to process sensitive personal data

5. Subscription and Payments

  • Subscription fees are charged [frequency]
  • All fees are in [currency] and non-refundable
  • We reserve the right to modify pricing with 30 days notice
  • Failure to pay may result in service suspension

6. Liability Limitations

6.1 Service Limitations

  • The Service provides predictive analysis based on statistical models
  • Predictions are not guarantees of future customer behavior
  • Business decisions based on our predictions are solely your responsibility

6.2 Financial Liability Cap

  • Our total liability is strictly limited to the amount paid by you for the Service in the preceding 3 months
  • We are not liable for any:
    • Business decisions made using our predictions
    • Lost profits or revenue
    • Indirect or consequential damages
    • Data loss or interruption of business
    • Third-party claims

6.3 Availability and Performance

  • We do not guarantee uninterrupted access to the Service
  • We are not liable for:
    • Server downtime
    • Performance issues
    • Delays in processing
    • Service interruptions caused by third-party providers (Streamlit, Firebase)

7. Warranties and Disclaimers

7.1 Service Warranty

  • We warrant that the Service will perform substantially as described
  • The Service is provided "as is" without additional warranties

7.2 Disclaimer of Warranties

We explicitly disclaim:

  • Accuracy of predictions
  • Fitness for a particular purpose
  • Uninterrupted or error-free operation
  • Compatibility with your systems or data

8. Intellectual Property

  • All Service components remain our exclusive property
  • You retain ownership of your uploaded data
  • No license is granted except for Service usage

9. Term and Termination

  • You may terminate your subscription at any time
  • We may terminate or suspend service for:
    • Violation of these Terms
    • Non-payment
    • Suspected fraudulent activity

10. Force Majeure

We are not liable for failures or delays due to:

  • Natural disasters
  • Government actions
  • Internet service provider failures
  • Circumstances beyond our reasonable control

11. Governing Law and Jurisdiction

  • These Terms are governed by Dutch law
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], Netherlands

12. Changes to Terms

  • We reserve the right to modify these Terms
  • Changes will be effective 30 days after notification
  • Continued use of the Service constitutes acceptance

13. Severability

If any provision of these Terms is found invalid or unenforceable:

  • The provision will be enforced to the maximum extent permissible
  • Other provisions remain in full force and effect

14. Entire Agreement

  • These Terms constitute the entire agreement between us
  • They supersede all prior agreements regarding the Service

15. Contact

For any questions about these Terms: